Stephanie Thum, Ph.D., CCXPJul 13, 20212 minVirtual & Hybrid Team Leadership: Join the Conversation on Twitter July 22, Preview The Chat Now!It's time to compare notes, friends! What: A Tweetchat hosted by Mitel Co-Hosts: Billie Hartless and Andy Grant of Mitel, and me When:...
Stephanie Thum, Ph.D., CCXPJul 7, 20211 minMitel Minute: Supercharge Sales, Create Growth by Teaming with CustomersSo much has changed about customer experience, but some things will never go out of style, like saying thank you to customers and...
Stephanie Thum, Ph.D., CCXPJul 1, 20211 minDictionary of U.S. Government CX Terms and Acronyms is a "Best CX Book of 2021"Surprise! I never expected in a million years that my little Dictionary of U.S. Federal Government Customer Experience Terms, Phrases,...
Stephanie Thum, Ph.D., CCXPJun 30, 20211 minMitel Minute: How can leaders foster innovation with a hybrid workforce?We have learned a lot about virtual teams over the past few years. Now we need to understand hybrid teams. Hybrid teams are fluid. Some...