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    Customer fury, narcissism, and digital vigilantism: 5 studies on the stormy side of CX
    Stephanie Thum, CCXP
    • Jan 3
    • 2 min

    Customer fury, narcissism, and digital vigilantism: 5 studies on the stormy side of CX

    Most of us would prefer to love our customers, but the feeling isn’t always mutual. Customers can be unruly. They can hate your brand,...
    62 views0 comments
    Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.
    Stephanie Thum, CCXP
    • May 17, 2021
    • 4 min

    Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.

    Sometimes it seems like everything has changed in CX. But some things have not changed. Here are 7 examples.
    461 views0 comments
    PegaWorld iNspire: 5 Customer Experience Session Replays You Really Shouldn’t Miss
    Stephanie Thum, CCXP
    • May 10, 2021
    • 3 min

    PegaWorld iNspire: 5 Customer Experience Session Replays You Really Shouldn’t Miss

    This blog post is sponsored by Pegasystems. Peace out, PegaWorld 2021! Your virtual event gave us colorful branding, lively...
    80 views0 comments
    New Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales Opportunities
    Stephanie Thum, CCXP
    • Mar 24, 2021
    • 3 min

    New Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales Opportunities

    These customer-written, public gems are about far more than just words on a screen.
    100 views0 comments
    Power Up: Expert Tips to Supercharge Your CX in 2021
    Stephanie Thum, CCXP
    • Dec 22, 2020
    • 4 min

    Power Up: Expert Tips to Supercharge Your CX in 2021

    Show of hands, who’s ready for a CX recharge in 2021? The good news is, when you're setting priorities for your business in 2021, there...
    74 views0 comments
    Privacy-Centric Vs. Personalized Customer Experiences: The New Balancing Act for CX
    Stephanie Thum, CCXP
    • Nov 18, 2020
    • 4 min

    Privacy-Centric Vs. Personalized Customer Experiences: The New Balancing Act for CX

    There are two big conversations happening about customer experience right now. There’s one conversation about data privacy being most...
    141 views0 comments
    Want to improve customer experience? Start with content!
    Stephanie Thum, CCXP
    • Jul 18, 2020
    • 3 min

    Want to improve customer experience? Start with content!

    This article originally appeared on The Future of Customer Engagement and Experience. Communication is fundamental to customer...
    48 views0 comments
    B2B Influencer Marketing: They Can Own Your Brand Better Than You
    Stephanie Thum, CCXP
    • Jul 13, 2020
    • 4 min

    B2B Influencer Marketing: They Can Own Your Brand Better Than You

    If you’re someone who bristles when they hear the term “influencer marketing” and the thought of collaborating with an influencer in your...
    6 views0 comments
    COVID19 E-Commerce Stats Are Staggering. What Now for Businesses?
    Stephanie Thum, CCXP
    • Jun 25, 2020
    • 3 min

    COVID19 E-Commerce Stats Are Staggering. What Now for Businesses?

    This article originally appeared on The Future of Customer Engagement and Experience. Mind-blowing. Eyebrow-raising. Staggering. No...
    7 views0 comments
    Stephanie Thum, CCXP
    • Jan 14, 2020
    • 4 min

    Wait and See: Four Ways To Keep The Customer Experience Going When Uncertainty Looms

    This post and video were originally created for SAP and appeared on DigitalistMag.com. “Wait and see.” That phrase can be like a huge,...
    8 views0 comments
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