Stephanie Thum, Ph.D., CCXPNov 22, 20213 minTips, Tools, and Tech for Better CX in 2022: Ten Leaders Weigh InBy Stephanie Thum, CCXP Show of hands. Who’s setting business priorities for 2022? How the world understands customer and employee...
Stephanie Thum, Ph.D., CCXPJul 14, 20211 minMitel Minute: Why is it important to build great employee communication systems?Great customer experiences are deliberately designed. The same is true for your employee communication systems. But! The question on this...
Stephanie Thum, Ph.D., CCXPJul 13, 20212 minVirtual & Hybrid Team Leadership: Join the Conversation on Twitter July 22, Preview The Chat Now!It's time to compare notes, friends! What: A Tweetchat hosted by Mitel Co-Hosts: Billie Hartless and Andy Grant of Mitel, and me When:...
Stephanie Thum, Ph.D., CCXPJul 7, 20211 minMitel Minute: Supercharge Sales, Create Growth by Teaming with CustomersSo much has changed about customer experience, but some things will never go out of style, like saying thank you to customers and...