By Stephanie Thum, CCXP Show of hands. Who’s setting business priorities for 2022? How the world understands customer and employee...

Great customer experiences are deliberately designed. The same is true for your employee communication systems. But! The question on this...

It's time to compare notes, friends! What: A Tweetchat hosted by Mitel Co-Hosts: Billie Hartless and Andy Grant of Mitel, and me When:...

So much has changed about customer experience, but some things will never go out of style, like saying thank you to customers and...

We have learned a lot about virtual teams over the past few years. Now we need to understand hybrid teams. Hybrid teams are fluid. Some...

Virtual team leaders really have to kick it up a notch to stay in step with their teams. The question on this week's Mitel Minute is:...

Today's Mitel Minute question: What are the most important skills for today’s global CX leaders? There are plenty of technical and...

Leading a virtual team is complex work. Know what else is tough? Being led by a virtual manager! As a leader, you have to understand the...

Sometimes it seems like everything has changed in CX. But some things have not changed. Here are 7 examples.

As a leader, it can be hard to spot operational meltdowns coming. Especially with a virtual team. So in episode 2 of the Mitel Minute,...

Communication is everything. It's a familiar saying when we talk about what it takes to lead successful virtual teams. But you need more....

This post is sponsored by Mitel. We're so excited to announce our new brand partnership and a mini-series! Coming this spring, be sure to...

By Stephanie Thum, CCXP There are two big things that we know to be true about the world of customer experience right now. First, things...

This blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...

You probably had your suspicions about this, right? Turns out you were spot on. Customers do suck sometimes. They can hate your brand....