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    Tips, Tools, and Tech for Better CX in 2022: Ten Leaders Weigh In
    Stephanie Thum, CCXP
    • Nov 22, 2021
    • 3 min

    Tips, Tools, and Tech for Better CX in 2022: Ten Leaders Weigh In

    By Stephanie Thum, CCXP Show of hands. Who’s setting business priorities for 2022? How the world understands customer and employee...
    18 views0 comments
    Mitel Minute: Why is it important to build great employee communication systems?
    Stephanie Thum, CCXP
    • Jul 14, 2021
    • 1 min

    Mitel Minute: Why is it important to build great employee communication systems?

    Great customer experiences are deliberately designed. The same is true for your employee communication systems. But! The question on this...
    6 views0 comments
    Virtual & Hybrid Team Leadership: Join the Conversation on Twitter July 22, Preview The Chat Now!
    Stephanie Thum, CCXP
    • Jul 13, 2021
    • 2 min

    Virtual & Hybrid Team Leadership: Join the Conversation on Twitter July 22, Preview The Chat Now!

    It's time to compare notes, friends! What: A Tweetchat hosted by Mitel Co-Hosts: Billie Hartless and Andy Grant of Mitel, and me When:...
    37 views0 comments
    Mitel Minute: Supercharge Sales, Create Growth by Teaming with Customers
    Stephanie Thum, CCXP
    • Jul 7, 2021
    • 1 min

    Mitel Minute: Supercharge Sales, Create Growth by Teaming with Customers

    So much has changed about customer experience, but some things will never go out of style, like saying thank you to customers and...
    8 views0 comments
    Mitel Minute: How can leaders foster innovation with a hybrid workforce?
    Stephanie Thum, CCXP
    • Jun 30, 2021
    • 1 min

    Mitel Minute: How can leaders foster innovation with a hybrid workforce?

    We have learned a lot about virtual teams over the past few years. Now we need to understand hybrid teams. Hybrid teams are fluid. Some...
    4 views0 comments
    Mitel Minute: Three Easy Tips for Virtual Team Leaders
    Stephanie Thum, CCXP
    • Jun 9, 2021
    • 1 min

    Mitel Minute: Three Easy Tips for Virtual Team Leaders

    Virtual team leaders really have to kick it up a notch to stay in step with their teams. The question on this week's Mitel Minute is:...
    14 views0 comments
    Mitel Minute: What is the most important skill for today's global CX leaders?
    Stephanie Thum, CCXP
    • May 27, 2021
    • 2 min

    Mitel Minute: What is the most important skill for today's global CX leaders?

    Today's Mitel Minute question: What are the most important skills for today’s global CX leaders? There are plenty of technical and...
    2 views0 comments
    Mitel Minute: How Can Virtual Team Leaders Best Understand Their Team Members?
    Stephanie Thum, CCXP
    • May 26, 2021
    • 1 min

    Mitel Minute: How Can Virtual Team Leaders Best Understand Their Team Members?

    Leading a virtual team is complex work. Know what else is tough? Being led by a virtual manager! As a leader, you have to understand the...
    9 views0 comments
    Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.
    Stephanie Thum, CCXP
    • May 17, 2021
    • 4 min

    Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.

    Sometimes it seems like everything has changed in CX. But some things have not changed. Here are 7 examples.
    461 views0 comments
    How Leaders Can Help Their Virtual Teams Avoid Operational Meltdowns
    Stephanie Thum, CCXP
    • May 12, 2021
    • 1 min

    How Leaders Can Help Their Virtual Teams Avoid Operational Meltdowns

    As a leader, it can be hard to spot operational meltdowns coming. Especially with a virtual team. So in episode 2 of the Mitel Minute,...
    6 views0 comments
    Build Trust and Accelerate Revenue with Virtual Teams: 3 Strategies for Leaders
    Stephanie Thum, CCXP
    • Apr 19, 2021
    • 3 min

    Build Trust and Accelerate Revenue with Virtual Teams: 3 Strategies for Leaders

    Communication is everything. It's a familiar saying when we talk about what it takes to lead successful virtual teams. But you need more....
    83 views0 comments
    Coming This Spring: "The Mitel Minute" hosted by Stephanie Thum
    Practical CX
    • Mar 26, 2021
    • 1 min

    Coming This Spring: "The Mitel Minute" hosted by Stephanie Thum

    This post is sponsored by Mitel. We're so excited to announce our new brand partnership and a mini-series! Coming this spring, be sure to...
    10 views0 comments
    Do CX Professionals Need New Leadership Skills Now? Four Longtime Execs Weigh In.
    Stephanie Thum, CCXP
    • Jan 19, 2021
    • 5 min

    Do CX Professionals Need New Leadership Skills Now? Four Longtime Execs Weigh In.

    By Stephanie Thum, CCXP There are two big things that we know to be true about the world of customer experience right now. First, things...
    326 views0 comments
    3 Ways to Avoid Operational Meltdowns with Your Virtual Team
    Stephanie Thum, CCXP
    • Jan 13, 2021
    • 4 min

    3 Ways to Avoid Operational Meltdowns with Your Virtual Team

    This blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...
    240 views0 comments
    Customers Suck Sometimes, They Hate Your Brand, and Employees Get Burned Out: New Academic Reads
    Stephanie Thum, CCXP
    • Nov 30, 2020
    • 2 min

    Customers Suck Sometimes, They Hate Your Brand, and Employees Get Burned Out: New Academic Reads

    You probably had your suspicions about this, right? Turns out you were spot on. Customers do suck sometimes. They can hate your brand....
    123 views0 comments
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