Stephanie Thum, CCXP
Tips, Tools, and Tech for Better CX in 2022: Ten Leaders Weigh In
By Stephanie Thum, CCXP Show of hands. Who’s setting business priorities for 2022? How the world understands customer and employee...
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Stephanie Thum, CCXP
- Jul 14, 2021
- 1 min
Mitel Minute: Why is it important to build great employee communication systems?
Great customer experiences are deliberately designed. The same is true for your employee communication systems. But! The question on this...
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Stephanie Thum, CCXP
- Jul 13, 2021
- 2 min
Virtual & Hybrid Team Leadership: Join the Conversation on Twitter July 22, Preview The Chat Now!
It's time to compare notes, friends! What: A Tweetchat hosted by Mitel Co-Hosts: Billie Hartless and Andy Grant of Mitel, and me When:...
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Stephanie Thum, CCXP
- Jul 7, 2021
- 1 min
Mitel Minute: Supercharge Sales, Create Growth by Teaming with Customers
So much has changed about customer experience, but some things will never go out of style, like saying thank you to customers and...
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Stephanie Thum, CCXP
- Jun 30, 2021
- 1 min
Mitel Minute: How can leaders foster innovation with a hybrid workforce?
We have learned a lot about virtual teams over the past few years. Now we need to understand hybrid teams. Hybrid teams are fluid. Some...
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Stephanie Thum, CCXP
- Jun 9, 2021
- 1 min
Mitel Minute: Three Easy Tips for Virtual Team Leaders
Virtual team leaders really have to kick it up a notch to stay in step with their teams. The question on this week's Mitel Minute is:...
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Stephanie Thum, CCXP
- May 27, 2021
- 2 min
Mitel Minute: What is the most important skill for today's global CX leaders?
Today's Mitel Minute question: What are the most important skills for today’s global CX leaders? There are plenty of technical and...
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Stephanie Thum, CCXP
- May 26, 2021
- 1 min
Mitel Minute: How Can Virtual Team Leaders Best Understand Their Team Members?
Leading a virtual team is complex work. Know what else is tough? Being led by a virtual manager! As a leader, you have to understand the...
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Stephanie Thum, CCXP
- May 17, 2021
- 4 min
Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.
Sometimes it seems like everything has changed in CX. But some things have not changed. Here are 7 examples.
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Stephanie Thum, CCXP
- May 12, 2021
- 1 min
How Leaders Can Help Their Virtual Teams Avoid Operational Meltdowns
As a leader, it can be hard to spot operational meltdowns coming. Especially with a virtual team. So in episode 2 of the Mitel Minute,...
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Stephanie Thum, CCXP
- Apr 19, 2021
- 3 min
Build Trust and Accelerate Revenue with Virtual Teams: 3 Strategies for Leaders
Communication is everything. It's a familiar saying when we talk about what it takes to lead successful virtual teams. But you need more....
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Practical CX
- Mar 26, 2021
- 1 min
Coming This Spring: "The Mitel Minute" hosted by Stephanie Thum
This post is sponsored by Mitel. We're so excited to announce our new brand partnership and a mini-series! Coming this spring, be sure to...
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Stephanie Thum, CCXP
- Jan 18, 2021
- 5 min
Do CX Professionals Need New Leadership Skills Now? Four Longtime Execs Weigh In.
By Stephanie Thum, CCXP There are two big things that we know to be true about the world of customer experience right now. First, things...
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Stephanie Thum, CCXP
- Jan 13, 2021
- 4 min
3 Ways to Avoid Operational Meltdowns with Your Virtual Team
This blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...
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Stephanie Thum, CCXP
- Nov 29, 2020
- 2 min
Customers Suck Sometimes, They Hate Your Brand, and Employees Get Burned Out: New Academic Reads
You probably had your suspicions about this, right? Turns out you were spot on. Customers do suck sometimes. They can hate your brand....
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