Stephanie Thum, Ph.D., CCXP
When great government CX pep talks come in the form of a celebrity blog post
Sometimes the biggest inspirations come in the form of blog posts. Earlier this month, Melinda French Gates posted an article on the Bill...
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Stephanie Thum, Ph.D., CCXP
Jun 14, 20212 min read
7 Ways You Can Still Light Up Your Customer Experience Plans in 2021
Show of hands, who is coming up for air now that we're powering through 2021? Many of us have been in a full sprint with our work and...
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Karyn Furstman, CCXP
Mar 3, 20214 min read
Demystifying Customer Experience: 5 CX Veterans Share Wisdom - Guest Post by Karyn Furstman, CCXP
While the idea of delivering a great customer experience has been around for many years, I’m amazed at how often I hear of companies...
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Stephanie Thum, Ph.D., CCXP
Apr 29, 20204 min read
Measuring CX During a Crisis: Metrics That Matter When It’s Anything *But* Business as Usual
It’s safe to say that nobody wanted this to happen. Reacting to the COVID-19 global health crisis, companies are operating in crisis...
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Stephanie Thum, Ph.D., CCXP
Jan 14, 20202 min read
Book Review: Damned Lies and Statistics - What Customer Experience Pros Can Learn from Data Skeptics
Author's note: Sometimes the most helpful books on customer experience don't have the word "customer" in the title at all. I picked this...
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