Technical competencies take you only so far in bringing people along in CX if you don't understand the external influences shaping the business itself. In writing A Foundational Guide to Circular Design in Business for the new Sage Business Social Impact Essentials collection, I wanted to help CX professionals build business fluency, beyond technical competencies. Here's where circular design fits into the CX mix.

A new, peer-reviewed teaching case balances influencer marketing, PR, ESG principles, and ethics.

Circular design is becoming a must-have new skill for CX pros because it helps to build knowledge of their industry and thus, internal influence for performing as a leader.