Stephanie Thum, CCXP
Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.
Sometimes it seems like everything has changed in CX. But some things have not changed. Here are 7 examples.
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Stephanie Thum, CCXP
- Mar 24, 2021
- 3 min
New Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales Opportunities
These customer-written, public gems are about far more than just words on a screen.
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Stephanie Thum, CCXP
- Dec 15, 2020
- 4 min
2021 CX Retail Trends: How to Defy the Dizzying Decline of Brick-and-Mortar
News headlines like these are enough to send a shot to the heart of Gen-X mallrats: Microsoft is permanently closing its retail stores...
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Stephanie Thum, CCXP
- Nov 29, 2020
- 2 min
Customers Suck Sometimes, They Hate Your Brand, and Employees Get Burned Out: New Academic Reads
You probably had your suspicions about this, right? Turns out you were spot on. Customers do suck sometimes. They can hate your brand....
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Stephanie Thum, CCXP
- Jul 18, 2020
- 3 min
Want to improve customer experience? Start with content!
This article originally appeared on The Future of Customer Engagement and Experience. Communication is fundamental to customer...
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Stephanie Thum, CCXP
- Jul 13, 2020
- 4 min
B2B Influencer Marketing: They Can Own Your Brand Better Than You
If you’re someone who bristles when they hear the term “influencer marketing” and the thought of collaborating with an influencer in your...
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Stephanie Thum, CCXP
- Jun 25, 2020
- 3 min
COVID19 E-Commerce Stats Are Staggering. What Now for Businesses?
This article originally appeared on The Future of Customer Engagement and Experience. Mind-blowing. Eyebrow-raising. Staggering. No...
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