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    Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.
    Stephanie Thum, CCXP
    • May 17, 2021
    • 4 min

    Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.

    Sometimes it seems like everything has changed in CX. But some things have not changed. Here are 7 examples.
    475 views0 comments
    New Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales Opportunities
    Stephanie Thum, CCXP
    • Mar 24, 2021
    • 3 min

    New Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales Opportunities

    These customer-written, public gems are about far more than just words on a screen.
    115 views0 comments
    2021 CX Retail Trends: How to Defy the Dizzying Decline of Brick-and-Mortar
    Stephanie Thum, CCXP
    • Dec 15, 2020
    • 4 min

    2021 CX Retail Trends: How to Defy the Dizzying Decline of Brick-and-Mortar

    News headlines like these are enough to send a shot to the heart of Gen-X mallrats: Microsoft is permanently closing its retail stores...
    13 views0 comments
    Customers Suck Sometimes, They Hate Your Brand, and Employees Get Burned Out: New Academic Reads
    Stephanie Thum, CCXP
    • Nov 29, 2020
    • 2 min

    Customers Suck Sometimes, They Hate Your Brand, and Employees Get Burned Out: New Academic Reads

    You probably had your suspicions about this, right? Turns out you were spot on. Customers do suck sometimes. They can hate your brand....
    124 views0 comments
    Want to improve customer experience? Start with content!
    Stephanie Thum, CCXP
    • Jul 18, 2020
    • 3 min

    Want to improve customer experience? Start with content!

    This article originally appeared on The Future of Customer Engagement and Experience. Communication is fundamental to customer...
    48 views0 comments
    B2B Influencer Marketing: They Can Own Your Brand Better Than You
    Stephanie Thum, CCXP
    • Jul 13, 2020
    • 4 min

    B2B Influencer Marketing: They Can Own Your Brand Better Than You

    If you’re someone who bristles when they hear the term “influencer marketing” and the thought of collaborating with an influencer in your...
    6 views0 comments
    COVID19 E-Commerce Stats Are Staggering. What Now for Businesses?
    Stephanie Thum, CCXP
    • Jun 25, 2020
    • 3 min

    COVID19 E-Commerce Stats Are Staggering. What Now for Businesses?

    This article originally appeared on The Future of Customer Engagement and Experience. Mind-blowing. Eyebrow-raising. Staggering. No...
    7 views0 comments
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