Sometimes it seems like everything has changed in CX. But some things have not changed. Here are 7 examples.

These customer-written, public gems are about far more than just words on a screen.

News headlines like these are enough to send a shot to the heart of Gen-X mallrats: Microsoft is permanently closing its retail stores...

You probably had your suspicions about this, right? Turns out you were spot on. Customers do suck sometimes. They can hate your brand....

This article originally appeared on The Future of Customer Engagement and Experience. Communication is fundamental to customer...

If you’re someone who bristles when they hear the term “influencer marketing” and the thought of collaborating with an influencer in your...

This article originally appeared on The Future of Customer Engagement and Experience. Mind-blowing. Eyebrow-raising. Staggering. No...