At Practical CX®, our work includes helping clients create responsible marketing and branding strategies with an eye on development, clear design, measurement, and ethics. Reach out for research, consultation, digital content, and education on:

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• Brand-building and audience awareness

• Responsible customer experience design

  • Ethical, inclusive design​

  • Deceptive design awareness and mitigation

• Circular design in Extended Producer Responsibility (EPR) environments

• Customer experience governance strategies

• Hands-on customer experience governance tactics

• Customer policy development, design, and reviews

• Feedback mechanisms and action planning

• Digital customer communications

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To us, “practical” means looking at systems as they exist, in context, and interpreting them honestly. As a small business, our rates are affordable, provided on an hourly or project basis. Please use the "Contact Us" tab to reach out.