At Practical CX, LLC, our work includes consulting on the ethical dimensions of customer experience to include CX governance practices, policies, program design, processes, and communications. All play a role in ensuring fair, inclusive, and transparent customer experiences, or creating unnecessary barriers for customers. We help leaders understand what their organizations are actually doing to support—or undermine—the people they serve. To us, “practical” means looking at systems as they exist and interpreting them honestly.