Stephanie Thum, CCXP
Mitel Minute: What is the most important skill for today's global CX leaders?
Today's Mitel Minute question: What are the most important skills for today’s global CX leaders? There are plenty of technical and...
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Stephanie Thum, CCXP
- May 17, 2021
- 4 min
Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.
Sometimes it seems like everything has changed in CX. But some things have not changed. Here are 7 examples.
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Stephanie Thum, CCXP
- Apr 29, 2020
- 4 min
Customer Inclusiveness: The ROI of closing the experience gap for ALL customers
This post originally appeared on the Future of Customer Engagement and Experience Diversity and inclusiveness have been front-and-center...
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