Stephanie Thum, CCXPMay 27, 20212 minMitel Minute: What is the most important skill for today's global CX leaders? Today's Mitel Minute question: What are the most important skills for today’s global CX leaders? There are plenty of technical and...
Stephanie Thum, CCXPMay 17, 20214 minCustomer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.Sometimes it seems like everything has changed in CX. But some things have not changed. Here are 7 examples.
Stephanie Thum, CCXPApr 29, 20204 minCustomer Inclusiveness: The ROI of closing the experience gap for ALL customersThis post originally appeared on the Future of Customer Engagement and Experience Diversity and inclusiveness have been front-and-center...