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    Mitel Minute: What is the most important skill for today's global CX leaders?
    Stephanie Thum, CCXP
    • May 27, 2021
    • 2 min

    Mitel Minute: What is the most important skill for today's global CX leaders?

    Today's Mitel Minute question: What are the most important skills for today’s global CX leaders? There are plenty of technical and...
    2 views0 comments
    Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.
    Stephanie Thum, CCXP
    • May 17, 2021
    • 4 min

    Customer Expectations Are Changing. But These 7 Things Haven’t Changed About Customer Experience.

    Sometimes it seems like everything has changed in CX. But some things have not changed. Here are 7 examples.
    474 views0 comments
    Customer Inclusiveness: The ROI of closing the experience gap for ALL customers
    Stephanie Thum, CCXP
    • Apr 29, 2020
    • 4 min

    Customer Inclusiveness: The ROI of closing the experience gap for ALL customers

    This post originally appeared on the Future of Customer Engagement and Experience Diversity and inclusiveness have been front-and-center...
    25 views0 comments
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