Stephanie Thum, Ph.D., CCXPJun 23, 20211 minMitel Minute: Can having too many communication tools impact customers' and employees' experiences?Is it ever possible to have too many communication tools at work? There are a lot of ways to think about this, and opinions can vary. For...
Stephanie Thum, Ph.D., CCXPJun 16, 20211 minMitel Minute: How To Go From Saying You're Committed to Great CX to Actually Doing It.“Great customer experience” is a common business term now. Everybody understands it. So the question on this Mitel Minute is: How do you...
Stephanie Thum, Ph.D., CCXPJun 14, 20212 min7 Ways You Can Still Light Up Your Customer Experience Plans in 2021Show of hands, who is coming up for air now that we're powering through 2021? Many of us have been in a full sprint with our work and...
Stephanie Thum, Ph.D., CCXPJun 9, 20211 minMitel Minute: Three Easy Tips for Virtual Team LeadersVirtual team leaders really have to kick it up a notch to stay in step with their teams. The question on this week's Mitel Minute is:...