Stephanie Thum, Ph.D., CCXPApr 22, 20213 min5 Ways Customer Experience Leaders Can Influence Digital TransformationThis post is sponsored by Pegasystems. Digital transformation is no longer a subject on the periphery for customer experience...
Stephanie Thum, Ph.D., CCXPApr 19, 20213 minBuild Trust and Accelerate Revenue with Virtual Teams: 3 Strategies for LeadersCommunication is everything. It's a familiar saying when we talk about what it takes to lead successful virtual teams. But you need more....
Stephanie Thum, Ph.D., CCXPApr 12, 20214 min6 Ways Tech Will Enable the Post-COVID Airport Customer ExperienceGene Sutch knows not everyone who took a travel hiatus during the pandemic is ready to get back to flying. “But we’re here for customers...
Practical CXMar 26, 20211 minComing This Spring: "The Mitel Minute" hosted by Stephanie ThumThis post is sponsored by Mitel. We're so excited to announce our new brand partnership and a mini-series! Coming this spring, be sure to...