Stephanie Thum, Ph.D., CCXPMay 5, 20211 minHow Change Readiness Drives Change Management StrategyOrganizational change is everywhere, all the time! Not just in the realms of customer experience and employee experience, but everywhere!...
Stephanie Thum, Ph.D., CCXPApr 22, 20213 min5 Ways Customer Experience Leaders Can Influence Digital TransformationThis post is sponsored by Pegasystems. Digital transformation is no longer a subject on the periphery for customer experience...
Stephanie Thum, Ph.D., CCXPApr 12, 20214 min6 Ways Tech Will Enable the Post-COVID Airport Customer ExperienceGene Sutch knows not everyone who took a travel hiatus during the pandemic is ready to get back to flying. “But we’re here for customers...