
When great government CX pep talks come in the form of a celebrity blog post
Sometimes the biggest inspirations come in the form of blog posts. Earlier this month, Melinda French Gates posted an article on the Bill...
When great government CX pep talks come in the form of a celebrity blog post
U.S. Federal Government CX: A Roundup of Stuff to Know, Beyond the New Presidential EO
Book review: Why the most important customer experience book of 2022 is a book about sludge.
Customer Apologies, Language, and Sludge: 3 New Scholarly Articles for Your CX Reading List
Government CX is Maturing: Highlights from the White House's Refreshed CX Accountability Framework
Dictionary of U.S. Government CX Terms and Acronyms is a "Best CX Book of 2021"
PegaWorld iNspire: 5 Customer Experience Session Replays You Really Shouldn’t Miss