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Experience Rules by Michael Hinshaw and Diane Magers: A Customer Experience Book Review
If you're building your CX bookshelf in 2026, Experience Rules is one for your list.
Stephanie Thum, Ph.D., CCXP
Jan 312 min read
When the Box Finally Arrives: Launching The Sage Works Guide to Global Leadership
Unboxing the author's copies of my new book, the Sage Works Guide to Global Leadership
Stephanie Thum, Ph.D., CCXP
Jan 303 min read
Your First Customer Experience Book Read of 2026 Should Be Hold
A brief review of the book Hold by Amas Tenumah from a customer experience leadership lens.
Stephanie Thum, Ph.D., CCXP
Jan 151 min read
PegaWorld iNspire: 5 Customer Experience Session Replays You Really Shouldn’t Miss
This blog post is sponsored by Pegasystems. Peace out, PegaWorld 2021! Your virtual event gave us colorful branding, lively...
Stephanie Thum, Ph.D., CCXP
May 10, 20213 min read
How Change Readiness Drives Change Management Strategy
Organizational change is everywhere, all the time! Not just in the realms of customer experience and employee experience, but everywhere!...
Stephanie Thum, Ph.D., CCXP
May 5, 20211 min read
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