Stephanie Thum, Ph.D., CCXPAug 84 min read3 New Industry Reports Track What Matters to the Candidate Experience and How Companies Are Measuring UpJob candidates, like customers, are human beings who shape their perceptions of an organization based on their experiences.
Stephanie Thum, Ph.D., CCXPMay 10, 20213 min readPegaWorld iNspire: 5 Customer Experience Session Replays You Really Shouldn’t MissThis blog post is sponsored by Pegasystems. Peace out, PegaWorld 2021! Your virtual event gave us colorful branding, lively...
Stephanie Thum, Ph.D., CCXPApr 22, 20213 min read5 Ways Customer Experience Leaders Can Influence Digital TransformationThis post is sponsored by Pegasystems. Digital transformation is no longer a subject on the periphery for customer experience...