Stephanie Thum, Ph.D., CCXPJan 14, 20202 min readBook Review: Damned Lies and Statistics - What Customer Experience Pros Can Learn from Data SkepticsAuthor's note: Sometimes the most helpful books on customer experience don't have the word "customer" in the title at all. I picked this...
Stephanie Thum, Ph.D., CCXPJan 14, 20204 min readWait and See: Four Ways To Keep The Customer Experience Going When Uncertainty LoomsThis post and video were originally created for SAP and appeared on DigitalistMag.com. “Wait and see.” That phrase can be like a huge,...