Stephanie Thum, Ph.D., CCXPMay 5, 20211 minHow Change Readiness Drives Change Management StrategyOrganizational change is everywhere, all the time! Not just in the realms of customer experience and employee experience, but everywhere!...
Michelle Batt, CCXPMay 4, 20213 minHow to Score 3 CX Wins in 1 -- Engage Your Front-Line to Improve the Customer Experience!Guest post by Michelle Batt, CCXP In order to find out what your customers need or want why not ask your own people? I’ve seen this work...
Practical CXMar 26, 20211 minComing This Spring: "The Mitel Minute" hosted by Stephanie ThumThis post is sponsored by Mitel. We're so excited to announce our new brand partnership and a mini-series! Coming this spring, be sure to...
Stephanie Thum, Ph.D., CCXPJan 18, 20215 minDo CX Professionals Need New Leadership Skills Now? Four Longtime Execs Weigh In.By Stephanie Thum, CCXP There are two big things that we know to be true about the world of customer experience right now. First, things...