Practical CXMar 26, 20211 minComing This Spring: "The Mitel Minute" hosted by Stephanie ThumThis post is sponsored by Mitel. We're so excited to announce our new brand partnership and a mini-series! Coming this spring, be sure to...
Stephanie Thum, Ph.D., CCXPMar 24, 20213 minNew Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales OpportunitiesThese customer-written, public gems are about far more than just words on a screen.
Luis MeloMar 14, 20214 minGuest Post: The Experience Management Tech Market is Abuzz, But Think Beyond Tech for ROI.Guest Post by Luis Melo, AKA "Doctor CX." How do you engineer value from customer and employee feedback? In my experience, the answer is...
Stephanie Thum, Ph.D., CCXPJan 13, 20214 min3 Ways to Avoid Operational Meltdowns with Your Virtual TeamThis blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...