Practical CX
Coming This Spring: "The Mitel Minute" hosted by Stephanie Thum
This post is sponsored by Mitel. We're so excited to announce our new brand partnership and a mini-series! Coming this spring, be sure to...
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Stephanie Thum, CCXP
- Mar 24, 2021
- 3 min
New Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales Opportunities
These customer-written, public gems are about far more than just words on a screen.
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Luis Melo
- Mar 14, 2021
- 4 min
Guest Post: The Experience Management Tech Market is Abuzz, But Think Beyond Tech for ROI.
Guest Post by Luis Melo, AKA "Doctor CX." How do you engineer value from customer and employee feedback? In my experience, the answer is...
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Stephanie Thum, CCXP
- Jan 13, 2021
- 4 min
3 Ways to Avoid Operational Meltdowns with Your Virtual Team
This blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...
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Stephanie Thum, CCXP
- Dec 15, 2020
- 4 min
2021 CX Retail Trends: How to Defy the Dizzying Decline of Brick-and-Mortar
News headlines like these are enough to send a shot to the heart of Gen-X mallrats: Microsoft is permanently closing its retail stores...
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Stephanie Thum, CCXP
- Dec 10, 2020
- 4 min
5 Leadership Communication Tips for a Digitally Mediated Working World
This blog post is sponsored by Mitel. My colleague, Lauren, hosted a virtual happy hour for her company’s customer experience operations...
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Stephanie Thum, CCXP
- Nov 18, 2020
- 4 min
Privacy-Centric Vs. Personalized Customer Experiences: The New Balancing Act for CX
There are two big conversations happening about customer experience right now. There’s one conversation about data privacy being most...
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Stephanie Thum, CCXP
- Oct 28, 2020
- 3 min
Conquering Paper, Red Tape, and Resistance to Change on the Way to IT Modernization
This blog post is sponsored by Pegasystems. Can we talk about red tape for just a minute? Because government is well-known for adding it...
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Stephanie Thum, CCXP
- Aug 3, 2020
- 4 min
How Auckland Council Scored a Win for Government Customer Experience
Here’s the thing about customer experience wins in government: They’re rare. And when they do happen, they’re usually not as sexy as...
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Stephanie Thum, CCXP
- Apr 29, 2020
- 4 min
Measuring CX During a Crisis: Metrics That Matter When It’s Anything *But* Business as Usual
It’s safe to say that nobody wanted this to happen. Reacting to the COVID-19 global health crisis, companies are operating in crisis...
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Stephanie Thum, CCXP
- Feb 28, 2020
- 5 min
Privacy Please! Everyone wants your personal data – here are 3 ways to protect it
It was the late-1990s. My then-boyfriend-now-husband and I popped into Radio Shack, an electronics store, to buy a small part for our...
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Stephanie Thum, CCXP
- Jan 14, 2020
- 4 min
Wait and See: Four Ways To Keep The Customer Experience Going When Uncertainty Looms
This post and video were originally created for SAP and appeared on DigitalistMag.com. “Wait and see.” That phrase can be like a huge,...
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