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    Coming This Spring: "The Mitel Minute" hosted by Stephanie Thum
    Practical CX
    • Mar 26, 2021
    • 1 min

    Coming This Spring: "The Mitel Minute" hosted by Stephanie Thum

    This post is sponsored by Mitel. We're so excited to announce our new brand partnership and a mini-series! Coming this spring, be sure to...
    10 views0 comments
    Do CX Professionals Need New Leadership Skills Now? Four Longtime Execs Weigh In.
    Stephanie Thum, CCXP
    • Jan 19, 2021
    • 5 min

    Do CX Professionals Need New Leadership Skills Now? Four Longtime Execs Weigh In.

    By Stephanie Thum, CCXP There are two big things that we know to be true about the world of customer experience right now. First, things...
    326 views0 comments
    3 Ways to Avoid Operational Meltdowns with Your Virtual Team
    Stephanie Thum, CCXP
    • Jan 13, 2021
    • 4 min

    3 Ways to Avoid Operational Meltdowns with Your Virtual Team

    This blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...
    240 views0 comments
    5 Leadership Communication Tips for a Digitally Mediated Working World
    Stephanie Thum, CCXP
    • Dec 10, 2020
    • 4 min

    5 Leadership Communication Tips for a Digitally Mediated Working World

    This blog post is sponsored by Mitel. My colleague, Lauren, hosted a virtual happy hour for her company’s customer experience operations...
    217 views0 comments
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