virtual teams | Practical CX, LLC

Practical CX

Mar 26, 20211 min read

Coming This Spring: "The Mitel Minute" hosted by Stephanie Thum

This post is sponsored by Mitel. We're so excited to announce our new brand partnership and a mini-series! Coming this spring, be sure to...

Stephanie Thum, Ph.D., CCXP

Jan 18, 20215 min read

Do CX Professionals Need New Leadership Skills Now? Four Longtime Execs Weigh In.

By Stephanie Thum, CCXP There are two big things that we know to be true about the world of customer experience right now. First, things...

Stephanie Thum, Ph.D., CCXP

Jan 13, 20214 min read

3 Ways to Avoid Operational Meltdowns with Your Virtual Team

This blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...

Stephanie Thum, Ph.D., CCXP

Dec 10, 20204 min read

5 Leadership Communication Tips for a Digitally Mediated Working World

This blog post is sponsored by Mitel. My colleague, Lauren, hosted a virtual happy hour for her company’s customer experience operations...