Practical CXMar 26, 20211 minComing This Spring: "The Mitel Minute" hosted by Stephanie ThumThis post is sponsored by Mitel. We're so excited to announce our new brand partnership and a mini-series! Coming this spring, be sure to...
Stephanie Thum, Ph.D., CCXPJan 18, 20215 minDo CX Professionals Need New Leadership Skills Now? Four Longtime Execs Weigh In.By Stephanie Thum, CCXP There are two big things that we know to be true about the world of customer experience right now. First, things...
Stephanie Thum, Ph.D., CCXPJan 13, 20214 min3 Ways to Avoid Operational Meltdowns with Your Virtual TeamThis blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...
Stephanie Thum, Ph.D., CCXPDec 10, 20204 min5 Leadership Communication Tips for a Digitally Mediated Working WorldThis blog post is sponsored by Mitel. My colleague, Lauren, hosted a virtual happy hour for her company’s customer experience operations...