Stephanie Thum, Ph.D., CCXPJul 15, 20213 minCustomer Trust-Building 101: Close the Loop!Collecting customer feedback has become a mainstay for companies that want to reap the benefits of customer-centricity. There are now...
Stephanie Thum, Ph.D., CCXPJun 2, 20213 minWhy Customer Disvalue is a Bigger Threat than Dissatisfaction. Plus 5 Trust-Building CX Strategies.It has been argued that trust is the currency of business. Earned in drops, lost in buckets, as they say. Nobody has mastered the basics...