Stephanie Thum, Ph.D., CCXPJan 26, 20214 minHarmful Red Tape & the Menace to Customer, Employee, and Supplier ExperienceWhen Wendy Beban and her team got the chance to slash some red tape for the citizens and employees of Auckland, New Zealand, they charged...
Stephanie Thum, Ph.D., CCXPJul 21, 20203 minCan CX Practices Help Solve the Maze of Complicated Procurement Ecosystems?Suppliers play a vital role in creating experiences for citizens and customers of U.S. federal government agencies. Yet, the government...