Stephanie Thum, CCXPMar 24, 20213 minNew Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales OpportunitiesThese customer-written, public gems are about far more than just words on a screen.
Stephanie Thum, CCXPDec 15, 20204 min2021 CX Retail Trends: How to Defy the Dizzying Decline of Brick-and-MortarNews headlines like these are enough to send a shot to the heart of Gen-X mallrats: Microsoft is permanently closing its retail stores...