Stephanie Thum, Ph.D., CCXPJan 13, 20214 min3 Ways to Avoid Operational Meltdowns with Your Virtual TeamThis blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...
Stephanie Thum, Ph.D., CCXPOct 12, 20202 minImproving CX In the U.S. Government: What Role Do the Watchdogs Play?One of my most admired old bosses, a government agency leader, had a saying. “’Sometime next week’ is not a deadline! Be specific! What...