This blog post is sponsored by Pegasystems. Can we talk about red tape for just a minute? Because government is well-known for adding it to government employees' workloads in the form of paperwork, rules, and checklists before they can even serve citizens. Red tape creates backlogs for employees and wait times for customers. Nobody wants either! Why Red Tape and IT Modernization Don't Really Mix So, when agency leaders present big dreams of “IT modernization” to employees, it