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    About that Call for a Federal Chief Customer Officer…
    Stephanie Thum, CCXP
    • Dec 11, 2020
    • 3 min

    About that Call for a Federal Chief Customer Officer…

    There’s no shortage of special interest groups in the U.S. that want to get the attention of the Biden-Harris administration right now....
    46 views0 comments
    Conquering Paper, Red Tape, and Resistance to Change on the Way to IT Modernization
    Stephanie Thum, CCXP
    • Oct 28, 2020
    • 3 min

    Conquering Paper, Red Tape, and Resistance to Change on the Way to IT Modernization

    This blog post is sponsored by Pegasystems. Can we talk about red tape for just a minute? Because government is well-known for adding it...
    119 views0 comments
    Improving CX In the U.S. Government: What Role Do the Watchdogs Play?
    Stephanie Thum, CCXP
    • Oct 12, 2020
    • 2 min

    Improving CX In the U.S. Government: What Role Do the Watchdogs Play?

    One of my most admired old bosses, a government agency leader, had a saying. “’Sometime next week’ is not a deadline! Be specific! What...
    26 views0 comments
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