Stephanie Thum, Ph.D., CCXPMar 24, 20213 minNew Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales OpportunitiesThese customer-written, public gems are about far more than just words on a screen.
Stephanie Thum, Ph.D., CCXPDec 10, 20204 min5 Leadership Communication Tips for a Digitally Mediated Working WorldThis blog post is sponsored by Mitel. My colleague, Lauren, hosted a virtual happy hour for her company’s customer experience operations...
Stephanie Thum, Ph.D., CCXPOct 28, 20203 minConquering Paper, Red Tape, and Resistance to Change on the Way to IT ModernizationThis blog post is sponsored by Pegasystems. Can we talk about red tape for just a minute? Because government is well-known for adding it...