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    New Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales Opportunities
    Stephanie Thum, CCXP
    • Mar 24, 2021
    • 3 min

    New Research: 4 Ways Marketers Can Use Online Customer Reviews to Unleash Sales Opportunities

    These customer-written, public gems are about far more than just words on a screen.
    100 views0 comments
    5 Leadership Communication Tips for a Digitally Mediated Working World
    Stephanie Thum, CCXP
    • Dec 10, 2020
    • 4 min

    5 Leadership Communication Tips for a Digitally Mediated Working World

    This blog post is sponsored by Mitel. My colleague, Lauren, hosted a virtual happy hour for her company’s customer experience operations...
    217 views0 comments
    Conquering Paper, Red Tape, and Resistance to Change on the Way to IT Modernization
    Stephanie Thum, CCXP
    • Oct 28, 2020
    • 3 min

    Conquering Paper, Red Tape, and Resistance to Change on the Way to IT Modernization

    This blog post is sponsored by Pegasystems. Can we talk about red tape for just a minute? Because government is well-known for adding it...
    119 views0 comments
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