Stephanie Thum, Ph.D., CCXPJan 26, 20214 minHarmful Red Tape & the Menace to Customer, Employee, and Supplier ExperienceWhen Wendy Beban and her team got the chance to slash some red tape for the citizens and employees of Auckland, New Zealand, they charged...
Stephanie Thum, Ph.D., CCXPJan 13, 20214 min3 Ways to Avoid Operational Meltdowns with Your Virtual TeamThis blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...
Stephanie Thum, Ph.D., CCXPDec 22, 20204 minPower Up: Expert Tips to Supercharge Your CX in 2021Show of hands, who’s ready for a CX recharge in 2021? The good news is, when you're setting priorities for your business in 2021, there...
Stephanie Thum, Ph.D., CCXPDec 15, 20204 min2021 CX Retail Trends: How to Defy the Dizzying Decline of Brick-and-MortarNews headlines like these are enough to send a shot to the heart of Gen-X mallrats: Microsoft is permanently closing its retail stores...