Book Review | Practical CX, LLC

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A photo of the cover of the book Experience Rules. The cover is teal with white and yellow text.

A photo of the cover of the book Experience Rules. The cover is teal with white and yellow text.

Experience Rules by Michael Hinshaw and Diane Magers: A Customer Experience Book Review

If you're building your CX bookshelf in 2026, Experience Rules is one for your list.

Stephanie Thum, Ph.D., CCXP

5 days ago2 min read

A photo of the Sage Works Guide to Global Leadership book cover. The cover is black with white and teal lettering and imagery.

A photo of the Sage Works Guide to Global Leadership book cover. The cover is black with white and teal lettering and imagery.

When the Box Finally Arrives: Launching The Sage Works Guide to Global Leadership

Unboxing the author's copies of my new book, the Sage Works Guide to Global Leadership

Stephanie Thum, Ph.D., CCXP

Jan 232 min read

The book Hold lying on a desktop. It has a bright red cover with large white text.

The book Hold lying on a desktop. It has a bright red cover with large white text.

Your First Customer Experience Book Read of 2026 Should Be Hold

A brief review of the book Hold by Amas Tenumah from a customer experience leadership lens.

Stephanie Thum, Ph.D., CCXP

Jan 91 min read

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