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Can CX Practices Help Solve the Maze of Complicated Procurement Ecosystems?
Suppliers play a vital role in creating experiences for citizens and customers of U.S. federal government agencies. Yet, the government...

Stephanie Thum, Ph.D., CCXP
Jul 21, 20203 min read
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New GAO Report: Customer Experience Takeaways for Federal Government Agencies Beyond the IRS
The title of last week’s Government Accountability Office (GAO) report might fool you: IRS Successfully Implemented Tax Law Changes but...

Stephanie Thum, Ph.D., CCXP
Jan 19, 20203 min read
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