Stephanie Thum, Ph.D., CCXPMar 33 minFrom CX Basics to CX Brilliance: Why Circular Design is a New Must-Have Skill for CX ProsCustomer experience (CX) professionals have complex jobs. In the C-suite, they carry the torch for customers while balancing what is best...
Stephanie Thum, Ph.D., CCXPJan 161 minIgniting Creativity: Balancing a 9-to-5 and a CX Passion ProjectJuggling a 9-to-5 and a passion project can ignite one’s creativity. Even as I've been exploring another professional world away from CX...
Stephanie Thum, Ph.D., CCXPDec 23, 20232 minDecoding Government CX Acronyms: A Revised Guide for Practitioners and Consultants - Available in January on AmazonHello, friends and colleagues! Almost three years after publishing my Dictionary of U.S. Federal Government Terms, Phrases, and Acronyms,...
Stephanie Thum, Ph.D., CCXPDec 22, 20232 minCX Ignored: Unraveling the Unwritten Rules of Customer SludgeThere are a few well-known but unwritten beacons in customer experience. Here’s one: Don’t give customers the runaround on purpose to...