Stephanie Thum, Ph.D., CCXPFeb 5, 20212 minDecoding Government Customer Experience Acronyms: A New Guide for Practitioners and ConsultantsHello, friends and colleagues! I have some news about one of my recent projects! Dictionary of U.S. Federal Government Terms, Phrases,...
Stephanie Thum, Ph.D., CCXPJan 26, 20214 minHarmful Red Tape & the Menace to Customer, Employee, and Supplier ExperienceWhen Wendy Beban and her team got the chance to slash some red tape for the citizens and employees of Auckland, New Zealand, they charged...
Stephanie Thum, Ph.D., CCXPJan 18, 20215 minDo CX Professionals Need New Leadership Skills Now? Four Longtime Execs Weigh In.By Stephanie Thum, CCXP There are two big things that we know to be true about the world of customer experience right now. First, things...
Stephanie Thum, Ph.D., CCXPJan 13, 20214 min3 Ways to Avoid Operational Meltdowns with Your Virtual TeamThis blog post is sponsored by Mitel. Rob Sher knows how to strike at the heart of almost every entrepreneur I have ever known. In his...