Government Customer Experience Resources

As one of the U.S. federal government's first agency-level customer experience leaders, Stephanie has a special understanding of the nuances of doing customer experience work in government. See these resources, pick up her book of government customer experience acronyms on Amazon, and be sure to check out the blog




Webinar on customer experience in the U.S. federal government.

Webinar on customer experience metrics and measurements in government. 

Webinar on customer experience governance in government.

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