Government Customer Experience Resources
Stephanie's background as one of the U.S. federal government's first agency-level customer experience leaders, as well as her current research on customer and employee experience issues in government, gives her a special understanding of the nuances of doing customer experience work in government. Find her book of government customer experience acronyms on Amazon, and check out the blog.
Webinar on customer experience in the U.S. federal government.
Webinar on customer experience metrics and measurements in government.
Webinar on customer experience governance in government.