Webinars

Practical CX founder Stephanie Thum is known for her ability to teach and coach on the practices and principles of customer experience as a business discipline. These are a few examples of her thought leadership and teachings via webinar. Let's talk if you would like Stephanie to deliver a webinar for your brand, event, or organization.

Presenter on customer experience metrics and measurements. 

Presenter on customer experience governance.

Presenter on customer experience in the U.S. federal government.

Webinar guest on customer experience silos. 

Webinar host and facilitator on customer experience career paths.

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