Services

Customer Experience Consulting

  • Strategy and planning

  • Governance

  • Metrics and measurements

  • Voice of the customer

  • Public speaking, training, and workshops

  • Training (special focus on US federal government CX)

Content and Social Media

  • Strategy, organization, and planning across platforms

  • Social media strategy, creating content, and harmonizing across platforms

  • Thought leadership whitepapers, videos, and blogs

  • Content production consultation and management

  • Writing for electronic and print media

  • LinkedIn
  • Twitter
  • Instagram

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