In the News
Stephanie is frequently quoted in business and industry publications for her real-world experiences and from-the-trenches viewpoints. These are a few examples of where you may have seen her recently.
GovLoop, e-book on customer experience and inclusion in the U.S. government.
NextGov.com, on the technical aspects of customer experience in the U.S. government.
CMSWire.com on overcoming enterprise resistance to customer-centric change.
Forbes.com on seizing opportunities for midsized businesses.
SAP Small Business, e-book on small and midsized business leadership.
CMSWire.com on customer experience governance.
Govconwire.com on customer experience metrics and measurements.
CMSWire.com on the technical aspects of customer experience in the U.S. government.
CMSWire.com on the customer effort score.
NextGov.com on increasing pressure for government agencies to embrace customer experience.