In the News

Stephanie is frequently quoted in business and industry publications for her real-world experiences and from-the-trenches viewpoints. 

GovLoop, e-book on customer experience and inclusion in the U.S. government., on customer experience in the U.S. government. on overcoming enterprise resistance to customer-centric change. on seizing opportunities for midsized businesses.

SAP Small Business, e-book on small and midsized business leadership. on customer experience governance. on customer experience metrics and measurements. on the technical aspects of customer experience in the U.S. government. on increasing pressure for government agencies to embrace customer experience.

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